Last updated: 25 August 2026
PawSpace (“we”, “us”, “our”) operates pawspace.site. This policy explains what personal data we collect, why, and how you can control it. We’re a UK-based online store and aim to handle your data in line with UK GDPR and the Data Protection Act 2018.
When you browse or shop with us, we may collect: your name, email, delivery and billing address, phone number, and order history (via our store checkout); payment details (processed securely by our payment provider — we do not store full card numbers); and technical data such as your IP address, browser type, and pages visited.
We use your data to process and deliver orders, provide customer support, send order updates, and — where you’ve opted in — send marketing emails, SMS, or messages about offers and new products. We also use aggregated, non-identifying data to understand how the site is used and improve it.
We use cookies and similar technologies to keep your cart working, remember preferences, and measure site performance. We also use third-party tools including Google Analytics (GA4) to understand site traffic, and the Meta Pixel (Facebook/Instagram) to measure and improve our advertising. These tools may set their own cookies and process data according to their own privacy policies. If you interact with us via Instagram or Facebook Messenger, our chat automation provider (ManyChat) processes those conversations on our behalf.
We share data only where necessary: with our website host and store platform (WordPress/WooCommerce), payment processors, delivery couriers, and marketing/analytics tools listed above. We do not sell your personal data.
We keep order and account data for as long as needed to fulfil orders, meet accounting/tax obligations, and handle any disputes or returns, after which it is deleted or anonymised.
Under UK GDPR you have the right to access, correct, delete, or export your personal data, and to withdraw marketing consent at any time. To exercise any of these rights, contact us using the details below.
If you have questions about this policy or how your data is handled, please get in touch via our Contact page.
This policy is a general starting template based on how PawSpace currently operates and has not been reviewed by a lawyer. Please review it yourself (or with a professional) before relying on it, especially around cookie consent and any regional requirements.